Support Agent

Join the StreamSpot Team

Title: Support Agent
Position Type: Full-time
Salary: Commensurate with experience and education
Location: Cincinnati, OH

StreamSpot is looking for a hybrid streaming technology problem-solver and excellent communicator who will be responsible for ensuring delivery of superior customer service through fast and accurate channels to our streaming clients.

Support Agent Job Responsibilities: The Support Agent will report to the StreamSpot operations manager and resolve StreamSpot support tickets and monitor ongoing streams.

What you will be doing:

  • Monitoring and responding to incoming tickets from support center, providing quick and accurate responses to resolve customer issues.
  • Providing quality assurance to StreamSpot daily activities including ongoing streams, server loads and queues.
  • Assisting with phone support for immediate client support cases.
  • Submitting tickets on customers’ behalf with proper descriptions of issues, necessary tags and assignment to correct agents.

Education Requirements: High School Diploma, Associates or equivalent degree in Computer Science, MIS, Electronic Media or related field of study preferred.

Work Experience: One-year customer service or related field.

Hardware / Software Requirements: WWindows XP, Vista, 7,8, 10, Mac OSX 8+, Gmail, Google Apps. iOS 4.x+, Android 2.x+, Desktop and Laptop Computers, Tablets, Smartphones, Kindle, Roku, Facebook.

Application Instructions: Please send resume and cover letter to laura@streamspot.com

About StreamSpot:  StreamSpot is an all-inclusive streaming solution designed with simplicity in mind. Whether streaming for the first time, or  a veteran broadcaster, StreamSpot provides everything you need to deliver high-quality live and on-demand broadcasts to any Internet-connected device.


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